paji 999 Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all services, websites, and mobile applications of the paji 999 platform. It is a legal document that explains how paji 999 handles your personal information.

By using our platform, you agree to the terms of this Privacy Policy. This policy should be read alongside our Terms and Conditions, as both documents govern the use of your account and our services.

paji 999 operates an online gaming and sports betting platform for users based in Bangladesh. This policy governs all matters relating to your data when you use those services.

2. Types of Data Collected

paji 999 collects various types of data, detailed below:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Current address
• Username and password (stored in encrypted form)

2.2 Financial Information

• Deposit and withdrawal transaction history
• bKash, Nagad, Rocket, or Upay account numbers (partial, for transaction verification only)
• Bank account details (where applicable)
• Amount and timestamp of each transaction

2.3 Gaming Activity Information

• Type of sport or game bet on
• Bet amount, frequency, and outcome
• Deposit and withdrawal patterns
• Bonus claim and usage history

2.4 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and page visit patterns
• Cookies and local storage data

3. How Data Is Collected

paji 999 collects data in the following ways:

3.1 Direct Collection

Information you provide during registration, data you update while managing your account, information exchanged when seeking support via live chat or email, and documents submitted for identity verification.

3.2 Automatic Collection

When you use our website or app, technical information, browsing behaviour via cookies, and system activity via log files are collected automatically.

3.3 From Third Parties

Limited information from payment processors and financial institutions for transaction verification, relevant information from identity verification services, and risk assessment data through fraud prevention services.

4. How Data Is Used

paji 999 uses collected data for the following legitimate purposes:

1. Account Management: Creating, verifying, and maintaining user accounts; performing login and security verification.
2. Payment Processing: Completing deposits and withdrawals; ensuring transaction security and preventing financial fraud.
3. Service Improvement: Analysing user experience; identifying and resolving technical issues; developing new features and services.
4. Communication: Sending important account notifications; responding to support requests; sending promotional information (only to users who have given consent).
5. Responsible Gaming: Monitoring gaming behaviour and identifying early signs of problem gambling. Our Responsible Gaming guidelines rely on this data to help protect our users.
6. Legal Compliance: Complying with applicable laws and regulations; responding to valid requests from government or law enforcement authorities.

5. Data Storage and Security

paji 999 treats the security of your data as the highest priority. We use industry-standard security measures.

5.1 Encryption and Security

All data is encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive financial data are protected by advanced hashing algorithms. Database access is strictly controlled and audited.

5.2 Retention Period

We retain your data for as long as your account is active. After account closure, certain data may be retained for a defined period in accordance with legal obligations and regulations governing financial transaction records. Once that period has passed, data is securely deleted.

5.3 Access Control

Only authorised staff may access user data, and only on a need-to-know basis. All staff are trained under a strict confidentiality policy.

6. Sharing Data with Third Parties

paji 999 never sells your personal data. However, data may be shared in the limited circumstances below:

6.1 Service Providers

Payment processing services (bKash, Nagad, Rocket, Upay, and banks), identity verification services, cloud hosting and technology infrastructure providers, and fraud prevention services. All such parties operate under strict confidentiality agreements.

6.2 Legal Obligations

Data may be disclosed in response to a valid court order or government authority request under applicable laws and regulations in Bangladesh. Such disclosure is strictly limited to what is legally required.

6.3 Business Transfers

User data may be transferred in the event of a company merger, acquisition, or asset sale. In such cases, we will notify users in advance and ensure the same privacy protections are maintained.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the paji 999 website and app.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and perform security verification. These cannot be disabled.
• Functional Cookies: Used to remember language preferences and user settings.
• Analytical Cookies: Used to understand user behaviour in order to improve website performance.
• Marketing Cookies: Used to show relevant advertisements (only for users who have given consent).

7.2 Managing Cookies

You can disable non-essential cookies by changing your browser settings. However, disabling certain cookies may limit some website functionality.

8. User Rights

paji 999 respects your rights regarding your data. You have the following rights:

1. Right to Access: You can view the personal data stored in your account at any time.
2. Right to Correction: You can request that any inaccurate data be corrected.
3. Right to Deletion: In certain circumstances, you can request that your data be deleted, though some data may need to be retained due to legal obligations.
4. Right to Object to Processing: You can request that marketing communications be stopped.
5. Right to Data Portability: You can request a copy of your personal data.
6. Right to Withdraw Consent: You can withdraw consent for any data processing that is based on your consent.

To exercise any of the above rights, contact our support team via live chat or email. We will respond to your request within 30 business days.

9. Protection of Minors

paji 999's services are for persons aged 21 or over only. We do not knowingly collect data from anyone under the age of 21.

Age verification is mandatory during registration. If a user registers with false information and this is later proven, that account will be closed immediately and the associated data will be deleted.

If you believe a minor is using our platform, notify our support team immediately. For more details on this, please read our Responsible Gaming guidelines.

10. Policy Changes

paji 999 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We recommend that you visit this page regularly to stay informed about the latest policy. You can learn more about paji 999's services and commitments on our About Us page.

11. Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Live Chat: 24/7 support available (in Bengali and English)
• Email: [email protected]

Our support team can respond in both Bengali and English. We are always ready to assist with any privacy-related matter. For more general questions about this policy, visit our FAQ section.